Kwek Return Policy
Effective Date: October 2024
At Kwekmarket, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we have established a clear return policy to facilitate a hassle-free return experience.
1. Return Eligibility
You may return items purchased from Kwekmarket under the following conditions:
Eligible Items:
- Items must be in their original condition, unused, and in the original packaging.
- Items must include all accessories, manuals, and documentation.
Non-Eligible Items:
- Customized or personalized items.
- Items marked as non-returnable at the time of purchase.
- Opened items that cannot be resold for health or hygiene reasons.
2. Return Period
You have 7 working days from the date of receipt to initiate a return. To ensure a smooth process, please notify us within this timeframe.
3. Return Process
To initiate a return, follow these steps:
- Contact Customer Support:
- Email us at support@kwekmarket.com with your order number and reason for the return.
- You will receive a response from our customer service team within 2 working days to guide you through the return process.
- Prepare Your Return:
- Repack the item securely in its original packaging.
- Include a copy of your original receipt or order confirmation.
- Shipping the Item:
- Return shipping costs will be the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
4. Refund Processing
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 working days.
5. Exchanges
If you need to exchange an item for the same item or a different one, please follow the return process above, and place a new order for the desired item.
6. Customer Service Response Time
We aim to respond to all return inquiries within 2 working days. If you have any questions about your return, please don’t hesitate to reach out to our support team.
7. Frequently Asked Questions (FAQs)
Q: Can I return an item after 7 working days?
A: Unfortunately, returns initiated after the 7 working day period cannot be processed.
Q: What if my item is defective or damaged?
A: If you receive a defective or damaged item, please contact us immediately for assistance with a replacement or refund.
Q: How will I receive my refund?
A: Refunds will be processed to the original payment method used during purchase.
Contact Us
If you have further questions or need assistance, feel free to contact us at:
Email: support@kwekmarket.com
Phone: +234 806 604 5387
We value your feedback and aim to improve our services continuously. Thank you for shopping with Kwekmarket!